Refund policy

Return and Refund Policy

Effective: August 3, 2026

Famicle products are made to order. Except where the law requires otherwise, we do not accept returns, exchanges, or refunds for change of mind, an incorrect size selection, or an incorrect colour selection. Please review the product description and size guide before ordering.

Cancellations

You may ask to cancel an order before production begins by contacting ceo.famicle@proton.me with your order number. A cancellation is not guaranteed until we confirm it. Once production begins, the order cannot normally be cancelled because it is being manufactured for you. This does not limit any cancellation or refund right required by law, including remedies for delayed or undelivered orders.

Damaged, defective, misprinted, or incorrect items

Contact ceo.famicle@proton.me within 30 days after delivery if an item arrives damaged, materially defective, materially misprinted, or different from what you ordered. Include your order number, a description of the issue, and reasonable clear photographs showing the item and packaging. We will assess the claim promptly and provide a no-cost replacement or refund, as appropriate. Do not send an item to Printify or any manufacturer. We will provide instructions if a return is needed, and we will cover required return costs for an accepted defect claim.

Delayed, lost, or undelivered orders

Delivery dates are estimates unless we expressly agree otherwise. If we cannot ship within an agreed or legally permitted time, we will provide any notice, consent request, cancellation option, and refund required by applicable law. Contact us if tracking has not updated for an unusual period or an order appears lost. We may ask you to confirm the delivery address and cooperate with a carrier investigation, but this does not remove mandatory consumer remedies.

Mandatory consumer rights

Nothing in this policy excludes, restricts, or replaces a warranty, condition, remedy, or other consumer right that cannot legally be waived. Where this policy conflicts with applicable non-waivable law, that law prevails.

Seller: Famicle  
Email: ceo.famicle@proton.me