Shipping policy

Shipping Policy

Effective: August 3, 2026

Made-to-order production

Each Famicle product is produced after an order is approved. Production usually takes 2 to 7 business days, but may take longer during peak periods or when a production partner needs to remake an item. Production time is separate from shipping time. We do not guarantee an arrival date unless we expressly state a written guarantee for that order.

Rates and delivery estimates

Available services, charges, and destination-specific delivery estimates are shown at checkout. They depend on the item, production provider, destination, and carrier. Business days generally exclude weekends and public holidays. Carrier scans and estimates can change after dispatch.

Split shipments

Items may be produced by different facilities and may arrive in separate packages. Each package may have its own tracking number. You will not be charged an additional shipping amount merely because we split an order after checkout.

Tracking

We send tracking information when it becomes available. A tracking scan can take time to appear after a label is created. Contact ceo.famicle@proton.me with your order number if tracking is missing or has not moved for an unusual period.

Addresses and return to sender

Review the delivery address before completing checkout. Contact us immediately if it is incorrect. We cannot promise an address change after production or shipping begins. If an order is returned because the customer supplied an incomplete or incorrect address, refused delivery, or did not collect the package, we will explain the available reshipment or refund options and any reasonable additional cost, subject to applicable law. Never return an item to Printify or a production facility unless Famicle expressly instructs you to do so.

Delays, loss, and non-delivery

Weather, customs, carrier interruptions, and other events outside reasonable control can cause delays. We remain responsible for providing the notices and remedies required by law. If we cannot ship within an agreed or legally permitted period, customers may receive a revised estimate and, where required, an opportunity to consent to the delay or cancel for a prompt refund. Contact us if an order appears lost or is marked delivered but cannot be found.

Customs and import charges

Famicle launches only in Canada and the United States. If an order crosses a border, the checkout price may not include every duty, brokerage fee, or import charge unless checkout says it does. We disclose known charges where reasonably possible. Customers are responsible for lawfully imposed destination charges not collected at checkout, subject to mandatory consumer law.

Seller: Famicle  
Email: ceo.famicle@proton.me